Connect with us

You may find the answer to your question in the About Reusable option under menu. If you’re wondering a little bit more on whether or not it is safe to shop with us, please take a look at our policies below.

Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Imani Life’s website, located at https://imanilife.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Imani Life if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

“Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions.

“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.

“Party”, “Parties”, or “Us”, refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands.

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Cookies

We employ the use of cookies. By accessing imanilife.com, you agreed to use cookies in agreement with the Imani Life’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Imani Life and/or its licensors own the intellectual property rights for all material on imanilife.com. All intellectual property rights are reserved. You may access this from Imani Life for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Imani Life (without approval / credit)
  • Sell, rent or sub-license material from imanilife.com (at any time for any reason)
  • Reproduce, duplicate or copy material from imanilife.com (without applying the proper credits)
  • Redistribute content from imanilife.com (unless as a wingback / reference material)

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Imani Life may or may not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Imani Life, its agents and/or affiliates.

Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Imani Life shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

imanilife.com reserves the right to monitor all Comments and to remove any Comments which might be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant imanilife.com a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of boyMoms; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Imani Life. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Imani Life’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Force Majeure

In no event will imanilife.com be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.

It being understood that imanilife.com shall use reasonable efforts to resume operations as soon as practicable under the circumstances.

Terms & Conditions

Delivery

Our couriers charge for delivery.  They provide excellent and reliable service, ensuring we can track your order

read

Shipping & Delivery Policy 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

In the case of "pre-order" items, there may be an additional delay time beyond the approximate time of delivery to you. In these instances, we will fulfill orders as soon as they arrive and have them delivered to you. For pre-ordered items, a refund is possible where an unreasonable delay occurs.

  1. Delivery Costs

Delivery costs are calculated during checkout, and are based on the destination or weight of the items in the order (in some instances). Payment for delivery will be collected with the purchase.

The final price (shown at checkout) will be the final price for delivery and product cost to the customer. In some instances our promotions may allow for "Free Shipping / Delivery" and these can be changed, amended, or removed without prior notice.

  1. Returns Policy
  2. Delivery Terms

4.1 Transit Time TRINIDAD

In general, Trinidad deliveries are in transit for 1 - 3 days, after they have been dispatched to our couriers for delivery.

4.2 Transit time TOBAGO

Generally, orders sent to Tobago are in transit for 3 - 7 days, after they have been dispatched to our couriers for delivery.

This varies greatly depending on the delivery service you have selected (at checkout), or conditions beyond our control, and or any restrictions imposed by the Government of the Republic of Trinidad and Tobago. We are able to offer a more specific estimate when you are choosing your delivery service at checkout.

4.3 Dispatch Time

Orders are usually dispatched (or sent to our courier) within 2 business days of payment on your order, otherwise, we may advise of a fixed dispatch (or shipping) day during the week.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure delivery delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.6 Delivery Time Exceeded

If delivery time has exceeded the approximate time, please contact us (by replying to your order confirmation email) so that we can conduct an investigation.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link. By tapping on the tracking link you will be able to follow the progress of your delivery based on the latest updates made available by the courier.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  1. Insurance (Courier determined)

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer service

For all customer service enquiries, please email us 

Terms to remember:

  • Delivery: When your items are on the way to you (have left the store / are with the couriers).
  • Dispatch: When your items have been packaged and processed and are ready for delivery.
  • Shipping: Same as dispatch.
  • Shipping Address: The address you would like your items delivered to
Shipping Policy provided by caridotcom | cdcwebdesign

Payment

The price of our products will always be quoted on our website and can change from time to time.

read

Payment Policy

The primary purpose of the Imani Life e-commerce Website https://imanilife.com is to transact products and or services, and accept payments by the following methods, but not limited to, and subject to change at any time without prior or advance notice:

  • Credit Card
  • Visa Debit Card
  • Cash / Card on Delivery
  • Bank transfer / Deposits

All prices listed on the website are in Trinidad and Tobago Dollars (TTD).  While USD card payments are accepted by selecting "Credit Card" or "Debit Card" payment options at checkout, fees which may be applied are to be paid by the client for USD transactions.

Reviewing Payment Options 

Credit Card Payment 

In Trinidad and Tobago, all credit card use will continue to be governed by the fees and functionalities issued by your financial institutions.

Other than the express costs stated at checkout, unless otherwise expressly advised, Imani Life  does not take or receive any other additional fees for credit card payment processing which may be covered under the Central Bank of Trinidad and Tobago, Banks’ Credit Card Fees or through our *Third-Party Payment Processor.

Visa Debit Card Payments 

Under the rules governing the launch of Visa debit cards by each Financial institution in Trinidad and Tobago, all Visa debit cards will continue to be governed by the fees and functionalities issued by your financial institutions.

Other than the express cost stated at checkout, unless otherwise expressly advised, Imani Life does not take any additional fees for credit card payments processing which may be covered under the Central Bank of Trinidad and Tobago, Banks’ Credit Card Fees or through our *Third Party payment processor. 

Any fees associated with either Online Payment method chosen must be paid by the client, as these do not represent the charges or costs of Imani Life and or any of its products or services. This includes, but is not limited to:

  • Multiple ‘payment failed’ error messages due to banking restrictions
  • Fees for processing credit card payments, pre-established by your bankers.

Bank Deposits/Transfers 

Direct Bank Deposits or Bank Transfers are transactions facilitated through your financial institution, using Imani Life banking details which will be provided at check-out, or on your invoice.

Bank deposits can be performed by any method available to you:

  • In-Branch Deposits over the counter 
  • Online Transfers using a banks’ online web portals/apps

Bank Deposits/Bank Transfer payments should indicate your order number in the reference field or your payment.

Cash / Card on Delivery

Cash on Delivery or Card on Delivery payment options is also an agreement to pay when your item has been delivered to you on the approximate delivery time.  Read our Shipping policy.

Cash on Delivery

  • Exact cash should be prepared in advance for the arrival of your item by courier
  • The courier does not have the ability to amend (increase / decrease or waive) your invoice cost
  • Pre-Orders cannot utilize the "Cash on Delivery" option at checkout, as these costs must be paid upfront.
  • Often, there is a nominal fee attached to Cash on Delivery services (which Imani Life may pay on your behalf without additional charge to you.  Imani Life is not obligated to continuing paying this fee should changes be required)

Card on Delivery

  • You may use your Linx, Visa Debit or Credit card when the courier arrives with your purchase
  • Credit Card fees will be applied when paying with Credit Card when your purchase arrives. These fees are imposed by the financial institutions and are not an additional fee issued by Imani Life nor the couriers delivering your purchases. 

Courier details:

Please communicate all needs directly with Imani Life as our couriers are independent bodies from Imani Life, and in most instances cannot provide the support you may require regarding payment of your invoice.

As far as possible, please make payment to the couriers as originally agreed.

Timeframe for Payment:

Bank Deposits/ Bank Transfer payments must be received within three (3) business days, and evidence of payments made (should be) emailed, by replying your Order Confirmation email, with an image of the bank deposit receipt or a screenshot of your processed payment (where using a banks’ web service).

Where your payment is not evidenced within three (3) business days, your order will be canceled, and you will be notified by email.

Any fees indicated by your bank for transactions are independent of Imani Life.

 

 

Privacy

We only use your personal information in accordance with the privacy policy, and is not divulged unlawfully.

read

Privacy Policy

At ImaniLife, accessible from ImaniLife.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ImaniLife and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

ImaniLife follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, ImaniLife uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Please read for more general information on cookies.

Google DoubleClick DART Cookie

Google is one of the third-party vendor(s) on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Note that ImaniLife has no access to or control over these cookies that are used by third-party advertisers (such as associated with any website software we utilize).

Third Party Privacy Policies

ImaniLife’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. 

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

ImaniLife does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Your delivery details will be shared with our third party delivery partners in order to have your purchases delivered to you.  In some instances, this will include the following:

  • Full name 
  • Contact number 
  • Delivery address 
  • Email address

By using our website, you expressly consent to our Privacy Policy and agree to its terms and conditions listed.

Refund

We will process refunds due to you as soon as possible, providing the criteria for same are sufficiently met.

read

Refund Policy

To be eligible for a refund:

  • your item must be returned, unused and in the same (excellent) condition that you received it
  • it must also be in the original packaging (unopened)
  • your purchased item must be ready for collection by our couriers)

Several types of items are exempt from being returned:

  • Perishable items such as foods cannot be returned
  • We also do not accept returns or exchanges of products that are intimate or sanitary.  Non-refundable items are indicated prior to checkout (on the product page)
  • Discounted, conditional or (some) On Sale items.

Additional non-refundable items:

  • Gift cards
  • Some health and personal care items
  • Delivery and collection fees

CHANGING YOUR MIND

For any of our products you’ve bought online, you have a legal right to change your mind within 14 days and receive a refund, unless our products were sealed for health protection or hygiene purposes, and you have unsealed them.

Due to the nature of our products, we therefore cannot accept any returns where the product has been opened.

When you’re sending products back because you’ve changed your mind, you will be responsible for shipping costs and ensuring the products are returned to us undamaged.

We will process the refund due to you as soon as possible and, in any case:

  1. a) 14 days from the day you: i) return any products delivered to you; or ii) provide evidence that you have returned them; or
  2. b) if there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel an order placed at imanilife.com.

We reserve the right to withdraw free or discounted offers at any time and at our sole discretion.

If you have paid a discounted price but the product has not been dispatched to you, you will receive a refund.

If you are dissatisfied with any product you receive from us, please contact our customer services team on hello@imanilife.com.

After Sale Service

Our online guides for care, cleaning and maintenance are available, and you can contact us at any time.

read

Returns

Due to the nature of our products, returns cannot be accepted for any opened packages / items.

read

Return Policy

When you’re sending products back, for any reason, you will be responsible for shipping costs and ensuring the products are returned to us:

  • undamaged
  • unused
  • unopened
  • unsealed

We recommend spending some time reviewing all available information on our website, and or reaching out to us to clarify any details before purchase.  

Due to the nature of our products, tampered packages cannot be returned.

If you need any product information (before or after purchase) please contact our customer services team on hello@imanilife.com.

Contact Us

We wish to provide a website that’s accessible to everyone as possible. We’ve kept animations to a minimum, and tried to make the wording as clear as possible. If you encounter any difficulty in using the site, and need further clarification or support, please reach out and let us know.

Address

imanilife.com, Trinidad and Tobago

Opening Hours

Our offices are on the World Wide Web, we are always open.

E-mail

hello@imanilife.com

Ask a question, we remain a safe space.

I want to ask...